Hi, I'm Heesun.
A Product Designer with an acting background
Work Experience
YMX
UX/UI Designer
Dec 2025 - Present
Deliver end to end UX/UI solutions for VR and Digital Twin platforms specialising in B2B tech
Craft prototypes to visualise complex interactions, making communication with the team smoother
Collaborate with PMs, engineers, and sales teams to align B2B requirements and ensure a consistent user experience
Knowmerce
UX Designer
Jul 2024 - Jul 2025
Led end to end UX/UI solutions for a global K-pop fandom platform
Led the UX/UI process for the “Reply” feature for artists, reducing response time from 20 seconds to 5 seconds and increasing message volume by 4.6%
Optimised the subscription renewal journey by empathising with user frustrations, resulting in a 39% increase in subscription conversions
Conducted user interviews and competitor research to find design insights, sharing findings in team study sessions to improve research quality
Improved design systems and streamlined the design to development handoff process, enhancing team communication and minimising resource waste
Collaborated with PMs and engineers to align B2B/B2C requirements and ensure a consistent user experience